Last updated: 2026-05-08
The following third-party providers process personal information on our behalf to deliver the platform. Each is bound by a data-processing agreement.
We notify enrolled customers of changes to this list 30 days in advance via email.
| Name | Purpose | Region | Links |
|---|---|---|---|
| OpenAI | Speech-to-text, language model inference, text-to-speech, and Realtime voice mode. Receives caller audio or transcripts and the agent prompt at call time. | us-east-1 | |
| Deepgram | Speech-to-text (alternative provider, selectable per agent). Receives caller audio at call time. | us-east-1 | |
| ElevenLabs | Text-to-speech voice synthesis (selectable per agent). Receives the agent's response text at call time. | us-east-1 | |
| Cartesia | Text-to-speech voice synthesis (selectable per agent). Receives the agent's response text at call time. | us-east-1 |
| Name | Purpose | Region | Links |
|---|---|---|---|
| Amazon Web Services — RDS (PostgreSQL) | Primary relational database. Stores account data, agent configuration, call metadata, transcripts, and knowledge-base entries. | ca-central-1 | |
| Amazon Web Services — S3 | Object storage for call recordings and knowledge-base file uploads. All buckets are located in Canadian regions. | ca-central-1 | |
| Cloudflare | DNS and domain registration, edge TLS termination, and DDoS protection in front of the public web app and API. | global |
| Name | Purpose | Region | Links |
|---|---|---|---|
| IP4B (Telephony Carrier) | Canadian SIP trunk provider for inbound and outbound voice carriage on the Pro Sol pilot and other production trunks. | CA | |
| VoIP.ms | Canadian SIP trunk provider for development, staging, and selected production DIDs. Used by setup-sip tooling. | CA |